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Frequently Asked Questions

Q. What are your hours?*
A. Leasing Office Hours:
Monday 9:00 am – 6:00 pm
Tuesday 10:00 am – 6:00 pm
Wed – Fri 9:00 am – 6:00 pm
Saturday 10:00 am – 5:00 pm
Sunday 12:00 pm – 6:00 pm
*Winter hours may differ.
Business Center Hours: Open during business hours
Swimming Pool & Spa Hours: 9:00 am – 10:00 pm
Dog Park Hours: 9:00 am – 10:00 pm
Fitness Center Hours: Open 24 hours, 7 days a week for your convenience

Q. How do I put in a Maintenance Request?
A. Residents may call, stop by the office, or submit a work order on our website to let us know.

Q. How long do Maintenance Requests take to be fulfilled?
A. Normal, non-emergency work orders take normally take within 24-48 hours, excluding weekends. Our maintenance team works incredibly hard to complete all service requests as soon as possible, so please be patient.

Q. What if I have an emergency that needs to be handled right away?
A. Please call the office phone number immediately. If it is during business hours, one of our Leasing staff will pick up; if out of business hours, remain on the line to be connected to the Emergency Maintenance Hotline, which is available 24 hours, 7 days a week.

Q. What qualifies an "Emergency" Maintenance Request?
A. Anything involving a personal injury, fire, electrical outages, air conditioning not working during extreme weather conditions, heavy leaking, and some special cases are all emergencies. Please call us to address these cases immediately.

Q. I was told my package was delivered, but it did not come to my door?
A. Packages that are not specifically noted to be delivered to your door may be delivered at the Leasing Office; you may retrieve these during our business hours.

Q. I have outgoing mail, where can I put these to send?
A. Our Leasing Office has an outgoing mailbox for normal, letter-sized mail.

Q. How can I pay my rent?
A. We more than appreciate online payments, which are only $1.95 via eCheck. The online payment website may be found through our website ( Simply click on the Residents tab at the top of the page, and then click on Pay Rent. We also accept personal checks, cashier's checks, and money orders at no charge. You may simply drop these off at the Leasing Office.

Finding the perfect apartment can be a challenge, especially if you have a furry friend. At Sky Ancala we understand the unique bond between people and pets, that's why we welcome your pet with open arms and a scratch behind the ear. We proudly allow cats and dogs. Now your pet has the opportunity to relax by your side and enjoy the comfort of your apartment home with you.

Although we love your pets, all animals must be pre-approved and house-trained.

Our Pet Policy

  • Two pets per apartment are allowed
  • Pet deposit: $200.00 per apartment
  • Pet Fee (non-refundable): $300 per apartment (plus tax)
  • Pet Rent: $35 for one pet/$50 for two pets (plus tax)
  • No weight limit
  • Breed restrictions - Aggressive breeds are not permitted*